The murky world of customer feedback measurement: Part 3

The murky world of customer feedback In this third article, we’re going to look in more detail about Net Promoter Score (NPS) and its history. Predominantly because in my experience it seems to produce the marmite effect on both people and organisations in that it’s...

Who is in control of your flight path?

Who is in control of your flight path? In between training in Leeds and Woking last week I had to hop on a plane to Heathrow, flying certainly focuses the mind, isolating me from all technology and gave me some much needed thinking time. Come in Control The flight...

Ready for the Roller Coaster ride?

5 Top Tips to Get YOU Ready for the Roller Coaster ride? Are you playing a game that you don’t know the rules for? Is the job search a roller coaster of emotion and experience, flipping from high to low on a daily or perhaps hourly basis? Clients often talk about the...

Communication is the key to success

Communication is the key to success Louise Lapish Director of Gatewood Consulting  is a proud friend and sponsor of Simon on the Streets  a Yorkshire based charity who offer individual support to those who are homeless; at risk of becoming homeless; those with...

Has your Career become a victim of the big freeze?

Has your Career become a victim of the big freeze? As we thought Spring had sprung, as signs of life were breaking through the ground we were plunged back into the deep freeze. As thoughts turn to a white Easter- has the big freeze set in on your job search? Are you...

I want to be more than a Job Title- help!

I’m Just a...fill in your own blank...this week I’ve had people say I’m just an Operations Director, Accountant, Teacher and my personal favourite, “lucky to be in the right place at the right time

All I want for Christmas is a new job…

All I want for Christmas is a new job... The unemployment figures appear to be delighting in festive cheer as they slide downwards quarter after quarter. It has been some considerable time since we had good news and clear indicators that we are on the road to...

The shackles are off- should employers be concerned?

The shackles are off- should employers be concerned? The UK is officially out of recession and the unemployment figures are decreasing, there is a general buzz and the recruiters and job boards are coming out of hibernation. The job market is officially looking up,...

What’s the compromise when it comes to compromise agreements?

What's the compromise when it comes to compromise agreements? Our guest blog comes form Natalie Saunders of Pharos Legal, specialists in advising organisations and individuals in relation to HR and employment law related problems. We would love to hear your stories...

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