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7 Steps To Career Consciousness

The murky world of customer feedback measurement: Part 3

by Richard Kimber | May 6, 2014 | Guest Blogs

The murky world of customer feedback In this third article, we’re going to look in more detail about Net Promoter Score (NPS) and its history. Predominantly because in my experience it seems to produce the marmite effect on both people and organisations in that it’s...

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