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Customer Service i'nt what it used to be

Having delivered customer service training last week I was delighted to hear, “We all wondered how you were going to make customer services interesting for a whole day, but all […]

What is hot in Training 2012

Presentation Skills are at the top of many company agendas at the moment. So far this year I have delivered to Accountants, Sales People and Marketing Professionals – why is […]